![]() ![]() We found that underserved communities such as nonfilers, first-time filers, unbanked/underbanked, mixed immigrant status families, those with limited internet access, and those experiencing homelessness were likely to experience difficulties with receiving their payments in a timely manner. However, they can do more to measure the effectiveness of their outreach. For example, they expanded their partnerships to educate more people about the stimulus payments. Treasury and IRS undertook sweeping communications and outreach efforts to publicize the EIPs and the advance CTC. Improved collaboration will also help outreach to underserved communities. ► We recommended that Treasury and IRS use available data to develop an updated estimate of total eligible individuals which they could use to better tailor and redirect their ongoing outreach and communications efforts for similar tax credits.Ģ. In May 2021, TIGTA identified potentially 10 million individuals eligible for payments, but IRS has no further plans to reach out to these individuals. In 2020, Treasury and IRS used other data to identify and reach out to around 9 million potentially eligible nonfilers.
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